Refund & Returns Policy
Effective
Company Name: Bandeja
Website: https://bandeja.co.uk
Contact Email: info@bandeja.co.uk
1. Your Right to Cancel (UK Customers)
Under the Consumer Contracts Regulations, you have the right to cancel your order and request a refund within 14 days of receiving your item(s), without giving a reason.
To be eligible:
You must notify us in writing within 14 days of receipt.
You then have 14 days to return the goods from the date you notify us.
Items must be unused, in the same condition you received them, and in original packaging.
2. How to Request a Return or Refund
To start a return, email us at info@bandeja.co.uk with:
Your order number
The item(s) you wish to return
Reason for return (optional)
We will confirm return instructions, including the return address.
3. Returns Shipping
You are responsible for the return shipping costs unless the item is faulty or incorrect.
We recommend using a tracked service and retaining proof of postage.
Items must be securely packaged to avoid damage during transit.
4. Refund Process
Once we receive and inspect your return, we will notify you by email.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Shipping costs (if any) are non-refundable, unless the item was faulty or sent in error.
5. Exchanges
We do not offer automatic exchanges. If you would like a different item, please return your original order for a refund and place a new order.
6. Faulty or Damaged Items
If your order arrives faulty, damaged, or incorrect:
Please contact us within 7 days of receipt at info@bandeja.co.uk.
Include a description and photos of the issue.
We will offer a replacement, repair, or full refund, including any return costs.
7. Items Not Eligible for Return
We cannot accept returns for:
Customised or personalised products (unless faulty).
Items returned in a used, damaged, or incomplete condition.
Items returned beyond the 14-day period without prior contact.
8. Contact Us
If you have any questions about your return or refund, contact us:
📧 Email: info@bandeja.co.uk
🌐 Website: https://bandeja.co.uk