Refund and Returns Policy

Refund & Returns Policy

Effective 
Company Name: Bandeja
Website: https://bandeja.co.uk
Contact Email: info@bandeja.co.uk


1. Your Right to Cancel (UK Customers)

Under the Consumer Contracts Regulations, you have the right to cancel your order and request a refund within 14 days of receiving your item(s), without giving a reason.

To be eligible:

  • You must notify us in writing within 14 days of receipt.

  • You then have 14 days to return the goods from the date you notify us.

  • Items must be unused, in the same condition you received them, and in original packaging.


2. How to Request a Return or Refund

To start a return, email us at info@bandeja.co.uk with:

  • Your order number

  • The item(s) you wish to return

  • Reason for return (optional)

We will confirm return instructions, including the return address.


3. Returns Shipping

  • You are responsible for the return shipping costs unless the item is faulty or incorrect.

  • We recommend using a tracked service and retaining proof of postage.

  • Items must be securely packaged to avoid damage during transit.


4. Refund Process

  • Once we receive and inspect your return, we will notify you by email.

  • If approved, your refund will be processed to your original payment method within 5–10 business days.

  • Shipping costs (if any) are non-refundable, unless the item was faulty or sent in error.


5. Exchanges

We do not offer automatic exchanges. If you would like a different item, please return your original order for a refund and place a new order.


6. Faulty or Damaged Items

If your order arrives faulty, damaged, or incorrect:

  • Please contact us within 7 days of receipt at info@bandeja.co.uk.

  • Include a description and photos of the issue.

  • We will offer a replacement, repair, or full refund, including any return costs.


7. Items Not Eligible for Return

We cannot accept returns for:

  • Customised or personalised products (unless faulty).

  • Items returned in a used, damaged, or incomplete condition.

  • Items returned beyond the 14-day period without prior contact.


8. Contact Us

If you have any questions about your return or refund, contact us:

📧 Email: info@bandeja.co.uk
🌐 Website: https://bandeja.co.uk