Privacy Policy

This Privacy Policy explains how Bandeja (“we”, “us” or “our”) collects, uses, shares, and protects personal data when you visit or make a purchase from our website: [bandeja.co.uk] (“Site”).

1. Who We Are

Bandeja is a UK-based business that sells products and services online. We are the “data controller” of your personal information under the UK General Data Protection Regulation (UK GDPR).

Company Name: Bandeja
Email: info@bandeja.co.uk
Website: https://bandeja.co.uk
ICO Registration Number: [Insert if registered]

2. Information We Collect

We may collect and process the following types of personal data:

Identity Information – your name, username, or similar identifier.
Contact Information – billing address, delivery address, email address, phone number.
Financial Information – card and payment details (processed securely via third parties).
Transaction Data – details of your orders and payments.
Technical Data – IP address, browser type, device type, time zone, and cookies.
Usage Data – how you use our Site.
Marketing Data – your preferences for receiving marketing from us.

3. How We Use Your Information

We use your personal data to:

Process and deliver your orders.
Manage your customer account.
Communicate with you about your orders or queries.
Send you marketing materials (with your consent).
Improve our website and services.
Fulfill our legal obligations.

4. Legal Bases for Processing

We rely on the following legal grounds to process your data:

Contract – when it’s necessary to deliver goods or services you purchase.
Consent – when you sign up for newsletters or promotions.
Legal Obligation – to comply with UK laws (e.g., tax or financial reporting).
Legitimate Interests – to operate and improve our services and prevent fraud.

5. Sharing Your Data

We may share your information with:

Trusted payment providers (e.g., Stripe, PayPal).
Delivery services (e.g., Royal Mail, DPD).
IT and hosting partners.
Marketing platforms (only if you opt-in).
Regulatory authorities if legally required.

We do not sell your personal information.

6. Data Retention

We retain your data only as long as necessary:

For purchases: up to 6 years for tax/legal purposes.
For marketing: until you opt out or request deletion.

7. Your Rights

You have the right to:

Access your personal data.
Correct inaccurate data.
Request deletion (“right to be forgotten”).
Restrict or object to processing.
Request data portability.
Withdraw consent at any time.
Complain to the Information Commissioner’s Office (ICO) at https://ico.org.uk.

To exercise your rights, email us at: info@bandeja.co.uk

8. Cookies

Our Site uses cookies to improve functionality and analyze website usage. You can manage your cookie preferences via your browser settings. For more information, see our [Cookie Policy].

9. Security Measures

We use appropriate security protocols (e.g., SSL encryption, secure servers) to protect your personal data. Payment information is handled securely by third-party processors.